What do I do if I lose my key or card?

If you’ve lost your payment key or card, call us free on 0800 145 6699 during our opening hours so that we can arrange for a new one to be sent to you. Please have your meter serial number ready when you call us. You could be charged £8.25 to cover the cost of us sending you a new card. If we do post a replacement out to you, it can take up to 7 working days to arrive.

We will do what we can to ensure you are not without gas or electricity whilst waiting for your replacement.