What happens if I don’t contact or pay you?

Taking further action against you is the last thing we want to do. So please contact us as soon as you can. If we don’t hear from you we will:

  • Contact you using the details you have provided
  • Pass your account to a debt-collection agency
  • Obtain a warrant to enter your home and fit a Pay As You Go meter, as long as it’s safe to do so.

If you do experience any difficulties, call one of our Customer Services Officers on 0800 145 6699 between 8am to 8pm Monday to Friday, and 9am to 5pm on a Saturday.

In the event that you don’t pay and we are unable to install a Pay As You Go meter, we can disconnect your supply. We will not disconnect during the months of October to March if the house occupant is of pensionable age and lives alone, or with other people that are all of pensionable age or under the age of 18.

We will also take all reasonable steps not to disconnect during the months of October to March if one of the house occupants is disabled, has a long term illness or is of pensionable age.

If you do experience any difficulties, call one of our Customer Services Officers on 0800 145 6699 as soon as possible. We are open 8am to 8pm Monday to Friday, and 9am to 5pm on Saturday.