What are smart meters?

Smart meters connect wirelessly to both Great North Energy customer services and an In Home Display unit (IHD).

The IHD unit sits in your home and allows you to see in real time how much energy you are using which gives you better control over your energy use.

This means that it’s much easier for you to top-up and to control your energy use.

Why choose smart meters?

It can be very inconvenient physically going to the shop to top-up your prepayment meter key.

Smart meters connect wirelessly to Great North Energy customer services, and with just one click, our smart pay as you go service allows you to top-up over the phone or online. This means no more last minute runs to the shop or running out of energy during a busy evening at home.

What can smart meters do for you?

More control over your energy use – Smart meters enable you to keep an eye on your household energy use and control those energy guzzling areas and appliances by using them more efficiently.

More control over your energy spending – Your smart meter will display your credit levels and can be programmed to warn you if you’re approaching a credit limit.

Flexibility to top-up – Your smart pay-as-you-go top-up card can be used to top-up online, over the phone or at your nearest PayPoint retailer.

Top up options

Top-up in person

Take your top-up card to any PayPoint outlet. It is very important that you keep your receipt from your top-up at the PayPoint outlet.

You can find your nearest PayPoint retailer here.

Top-up online

To top-up online go to www.greatnorthenergy.co.uk/home-energy/make-a-payment/ and follow the instructions on screen.

Top-up over the phone

Call our freephone number on 0800 145 66 99 to make a payment.

Minimum top-up


Your minimum top-up per fuel is £5 so you’ll need to top-up £5 on gas and £5 on electricity to get started.

Using your Smart Meter

If you’d like further information on your Great North Energy smart meter then download our guide here.

Smart Metering Installation Code of Practice

The Smart Metering Code of Practice (SMICoP) is the set of rules or standards that all energy suppliers must follow when installing a new Smart Meter. You can read the full SMICoP or find out more by visiting the SMICoP website.

For more information on SMICoP you can download information here.

We’re here for you

If there’s anything that you’d like more information on, or if there’s anything else we can do to help, please don’t hesitate to get in touch by calling 0800 145 66 99 or e-mail on customerservice@greatnorthenergy.co.uk.