Five simple steps for moving

Moving into a new home? You’ll have a lot on your mind, so you’ll be relieved to know it’s simple to get your energy sorted. Here’s how it works in five steps:

  1. Tell us when you’re moving
    Call us on 0800 145 6699 and tell us when you’re moving out, where you’re moving to and whether you’d like to take us with you.
    Give us your last meter readings
  2. Send us your gas and electricity meter readings on the day you move out so we can send you an accurate bill. If you forget to do this, we’ll have to estimate your final bill, which means you may end up paying too much.
  3. We’ll send your closing bill for your old home.
    We’ll send your closing bill when you’ve sent us the meter readings from your old home.
  4. Send us your new meter reading
    When you move, take your gas and electricity meter readings and send them to us from your new home. It’s really important you remember to do this, otherwise you could end up paying for someone else’s energy.
  5. If the energy at your new home is provided by a different energy supplier, we can help you find out who it is, so you can easily switch to us.
    We’ll confirm your switch date.
    We’ll confirm the date we’ll become your energy supplier at your new home.

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