• Register
  • My account
  • Make a payment
Energy Logo
Contact us
  • Home Energy
    • Help and Advice
    • Our Service To You
    • Boiler Cover
    • Energy Saving Tips
    • Make a Payment
    • Meter Readings
    • Moving Home
    • Our Tariffs
    • Pay As You Go
    • Pay Monthly
    • Smart PAYG
    • Smart Meters
  • About Us
    • Local Energy
    • Tackling Fuel Poverty
    • Standards of Performance
  • Green Energy
  • Home Pay-As-You-Go

Your questions answered

Something you need to know? Let's get you an answer

Choose a category

  • Most Common Questions
  • Joining us
  • Pay-As-You-Go
  • Bills and payment
  • In an emergency
  • Our Fuels
  • Useful Documents
  • Making a compaint
  • Meter readings
  • Warm Home Discount Scheme
  • Your Rights
  • Your Account

Answers for: Pay-As-You-Go

What is emergency credit?

How do I read my Pay-As-You-Go meter?

What do I do if I am having difficulties paying for gas and electricity?

I’m moving home – What happens to my Pay-As-You-Go meter?

What do I do if I lose my key or card?

Can I make payments over the phone or online?

How can I pay for my gas and electricity?

What do I do if my meter, key or card is faulty?

Cant find an answer? why not give our team a call on 0800 145 6699

Related content

We are commited to advancing in all aspects of customer energy

Smell Gas?

If you smell gas or detect a gas leak call the National Gas Emergency service (24 hours) on 0800 111 999.

Get a quote today

Home Energy

Help & Advice

Find out more

  • Energy Saving Tips
  • Make a Payment
  • Meter Readings
  • Our Service To You
  • Moving Home
  • Our Tariffs

0800 145 6699

Monday – Friday: 9am – 5pm

Need help?

  • Get in touch
  • Help & Advice
  • Make a complaint

Useful links

  • Accessibility
  • Work for us
  • Sitemap

Get a quote

Get a quote

Emergency contact

If you smell gas or detect a gas leak call the National Gas Emergency service (24 hours) on 0800 111 999.

  • Guaranteed standards of performance
  • Privacy policy
  • Terms and conditions
  • Cookies
  • Social media
  • Accessibility
  • Work for us
  • © Great North Energy is a partnership between Local Councils and Robin Hood Energy Limited, registered in England and Wales. Company Number: 08053212. Registered Office: Loxley House, Station Street, Nottingham, NG2 3NG. VAT Number: 204 8309 29